Business Manners Courses for Professionals

In-Person and Live Online Business Etiquette and Soft Skills Development Courses available for groups, semi-private and one-on-one coaching sessions



Upon completion of this course, participants will know how to:

• Learn the importance of business manners, deferment and respect
• Understand the nuances of multigenerational work environments
• Handle client interactions with sophistication and aplomb
• Diffuse conflicts and how to have difficult conversations through emotional intelligence
• Exhibit polished manners in dining situations, as either the guest or host
• Prioritize and effectively manage time and commitments
• And more…

Designed to supplement human resources on-boarding, Manners for Recent Grads and Junior Associates takes orientation and office decorum to new heights of awareness. Despite academic excellence and achievements, high standards and professionalism do not innately transfer to workplace situations, and undesirable habits developed on campus and in casual relationships may appear at the most inopportune moment. Not knowing how to graciously handle difficult interactions can hamper the most promising career. By integrating business manners and office etiquette into orientation and lunch and learn programs, the likelihood of unfortunate faux pas, missteps and loss of revenue to the organization is significantly reduced. Comprehensive training will guide junior personnel in the most important self-presentation skills and professional courtesies in the business arena and allow them to succeed in a variety of business settings.

What Makes You Attractive?
• Craft a personal brand and an admirable, professional image
• The top Interpersonal Skills to Master
• Understand the workplace culture and develop respectful relationships
• Create a Personal Style and a Polished Professional Image
• Reputation Management and Perceptions
• Learn top tips and techniques for manners in meetings
• Planning and Bringing your “A” Game Every Day
• Dining Etiquette and Business-Social Interactions

Course topics are crafted to address the needs of participants and the organization’s expectations.

Business Manners and Decorum


Solutions for Mid to C-level Roles, Sales Professionals, Support Staff and Client-Facing Personnel

Upon completion of selected workshop, participants will be able to:

• Better manage relationships with soft and interpersonal skills
• Manage interoffice conflicts and personality clashes
• Define a classic and winning wardrobe and professional style
• Communications etiquette – phone, email and the hand-written note
• Exhibit stellar manners in meetings and contribute at a heightened level
• Work a room, and represent the organization in a stellar manner at business events
• Create and apply the principles of personal branding
• Recognize and integrate the nuances of global and cultural etiquette

Designed to enhance inter-office and client relationships, this series of workshops deciphers the code of behavior that defines organizational stars and sets them and their contributions apart in a crowded marketplace. Business etiquette, professional presence and soft skills are essential for those in client-facing roles and at all levels. Deciding with whom to conduct business is based on first impressions and the desire to establish relationships with people you respect and trust. Reinforce your corporate culture’s values and ethics with world class business etiquette instruction. “Oh My Gauche!” business etiquette and global protocol training provides upbeat and engaging instruction with solid strategies, tips and tactics to set or reinforce your organization’s unique, desired image and avoid embarrassing gaffes.

What is Professional Presence?
• Understand professional presence and the weight of first impressions in business
• Make business introductions and initiate and exit conversations graciously
• Dine with dignity and become an impeccable, gracious host or guest
• The Power Seat – increasing influence in meetings and dining situations through positioning
• Global Protocol – Representing the Organization with Style Overseas
• And more…

Specific curriculum is crafted to address the needs of participants.

Private Etiquette & Interpersonal Skills Coaching


• Diversity, Inclusion and Managing Multicultural Relationships
• Situational leadership and influence
• Team and relationship building
• Communicating with diplomacy, tact and credibility
• Communications – building rapport and respect
• Re-branding an established professional image
• And more…

Not everyone has the desire to attend a group training program or business development needs that are shared by others, yet it can be difficult to maximize productivity, revenue or reach the next rung without external input. One-on-one coaching is the solution most preferred by C-level and project managers and independent business owners who wish to enhance their skills and effectiveness in a discreet manner. Following a needs assessment, we will establish where you are now, where you want to go in the organization or field and how long it will take to close the gap. Each session will provide you with knowledge and skills to integrate with your personal, management style and allow you to benefit from small successes along the way to achieving your goals.

Courses are designed to meet specific needs and have included:
• Assertiveness
• Conflict resolution
• Initiating difficult conversations
• Public speaking and presentations
• Interview skills
• Soft and interpersonal skills enhancement
• Manners and dining for business
• Hosting international clients
• Networking and “working a room”
• Developing confidence and charisma

Assertiveness & Confidence-Building


Upon completion of this course, participants will be able to:

•Develop techniques to confidently express opinions and needs
•Use influence and persuasion skills in meetings and written communications
•Create a favorable atmosphere for resolving a conflict
•Develop strategies for dealing with difficult colleagues

Speaking-up and asserting thoughts, opinions and solutions which will benefit your organization or team requires the skill of first putting people at ease with confidence, courtesy and manners. Designed for those who wish to enhance their self-confidence and minimize passive reactions, executive coaching in Assertiveness & Confidence Building will help seasoned leaders prove their true value in the work environment and beyond. Learn techniques on how to balance respectful deferment and business etiquette with expressing personal views and solutions to a receptive audience. Practicing assertive behaviors increases self-worth and productivity and opens lines of communication from junior to c-level roles and builds relationships in a receptive, respectful manner. Reflecting on issues of assertiveness in personal and work life, participants will have the opportunity to take part in practical exercises and test a number of techniques to re-gain control.

What does confident and assertive look like?
•Understand how others perceive your verbal and non-verbal communication style
•Utilize assertive styles for any situation
•Demonstrate strong self-esteem
•Increase respect through improved communication channels
•Communicate “No” responses with favorable options
•And more…

Specific curriculum is crafted to address the needs of participants

The Connection: Conflict Resolution & Business Etiquette


Upon completion of this course, participants will be able to:

•Build understanding, cooperation and compromise solutions
•Develop communication tools such as agreement frames and open questions
•Learn anger and stress management techniques
•Build consensus through emotional intelligence and control

Knowing how to effectively communicate desires and needs in order to better understand the root causes of problems and interpersonal conflicts is a skill. Learn how to increase emotional intelligence and personality management skills and how to use it in an effective manner which eradicates passive-aggressive behaviors and promotes team building and a more productive work environment.

With conflict resolution and Business Etiquette you can:
•Recognize and identify the various types and root causes of a conflict
•Evaluate the benefits of a resolution
•Apply the six phases of conflict resolution process
•Utilize the five main styles of conflict resolution
•Broach and manage difficult conversations

Specific curriculum is crafted to address the needs of participants

Professional Presence


What is your perceived business image? Do superiors, colleagues and clients view you as dependable, confident and on the ball? Professional presence is how you silently signal your potential in the business world and it telegraphs whether you have the preparation to take on larger roles.

Developing talent and investing in skills development is paramount in personal dynamics. Building better leaders, cultivating strong client relationships, promoting a positive work environment and elevating team performance requires consistent reinforcement.

This class is designed for managers, directors and leaders of various lengths of experience to improve communications and perceptions and create a positive, professional image. It will take you through the six major components of developing an enviable, professional persona and ensure that participants have the tools convey poise and polish in all situations.

Business Manners Master Class


How do you gracefully end a conversation, correct a colleague, or decide who is worthy of your time and attention in the midst of an overly busy work day? It is rare, if ever that a staff member will state “I have bad manners and need help.” as etiquette missteps are most often in the eye of the beholder and less then favorable behaviors in the office will surely be present when employees deficient in manners are representing the company in public settings. Provide your staff with the tools and knowledge they need.

Knowledge of proper business etiquette in multicultural and multigenerational settings is as important and valuable today as at any time in the past. Polished etiquette practices go well beyond the veneer of making eye contact and holding a spoon correctly. Along with a desire to create positive experiences for oneself and the broader environment through kindness, empathy, courtesy and respect, it is a fundamental character trait which allows practitioners to portray a high degree of social-emotional intelligence, builds and nurtures relationships, reduces stressful situations, and enhances each interaction.

This course shares the basic principles of business etiquette that can benefit every employee, from first impressions and appearance to manners for meetings, correspondence and business entertaining making introductions to electronic correspondence and telephone manners and becoming an engaging, charismatic conversationalist at business events This lively and fast-paced course will touch on twenty hot topics in business etiquette and presenting with polish and aplomb.

Manners for Merriment – Social Manners Master Class


In a world filled with poor manners and social faux pas, it is in the best interest of professionals and adults to learn what to do in a variety of social situations which will ensure that you will be invited to more parties, thought of when job opportunities arise, and make more friends by exhibiting decent social etiquette.

Rank, power, authority and attractiveness cannot save a person from being perceived as rude, boorish and appearing insensitive to the needs and feelings of others. Rudeness and showing a lack of regard is indeed rooted in selfishness. While the practice of refined social manners has diminished, a polite and refined demeanor remains an attribute appreciated in social and business situations.

Social etiquette and polished soft skills are not an option – they are imperative and necessary in order for women and men to complement education, technical abilities and academic honors. They are a requirement for success and allow you to operate from a position of strength and authority. Good manners create great impressions, and this translates to a distinct difference that distinguishes you from the rest of the competition.

American Business Etiquette


Ideal for university students, professionals and business owners new to North America, American Business Etiquette highlights distinctive, acceptable business manners and how they differ from customs and traditions in countries including but not limited to the China, the European Union, India, Japan and the Middle East.

With 300 million-plus inhabitants and 300-plus languages spoken, it remains necessary for mainstream, diverse, multicultural professionals on American soil to conduct business on an even playing field – starting with etiquette, the rules for society and manners, how a situation is handled.

This course includes detailed lessons in making a positive, first impression, communication styles, formalities, business hierarchies, relationship building skills, expected conduct and presentation in meetings, social events and entertaining and table manners.

Bring Your A-Game: The introvert’s Guide to Making an Impact


Are super-sized personalities in the workplace causing you to appear shy or hesitant in comparison? Do you find yourself overly concerned with what colleagues and superiors say after you’ve left the room versus in your presence? What can you do to modify perceptions of your persona and navigate through the work day with confidence?

Fear of judgment and not playing in the sandbox has felled many a promising career. It is possible to look forward to entering a room where expectations are high, or when you don’t know anyone and depart feeling like a champ. In this highly interactive course, you’ll learn techniques for creating spontaneous and meaningful connections in formal and unstructured business and business/social environments. The secrets to success may surprise you! In this session, we’ll explore the various skills and tactics that help men and women succeed as professionals.

People Skills Development


Using soft skills to your advantage requires fine tuning and understanding that word choice, body language and demeanor are major influences on the thoughts, attitudes, behavior and ultimate decisions of who we are based on those we interact with daily -both in person and online.

This course focuses on the basic courtesies of living and working with other human beings through soft skills development. Participants will learn how to manage and co-mingle personal character traits with those of others effectively and become acutely aware of how their own behavior drives a positive or unfavorable outcome. Differences of rank, role, respect, motivation, personality, ethnicity, gender and social class all have the ability to present issues and bring problems. Powerful ideas will be presented for softening hard edged personalities, preventing people problems, resolving conflict and building harmonious workplaces.

Conversely, actively listening to the language of others gives us insight into what it is that they are really saying, helping us to respond appropriately and effectively. In this course, we will discuss the top soft and interpersonal skills to master for success, important communication skills including effective listening, questioning, increasing your influence and communicating with power.

Reputation Management in an Overly Social Climate


In this age of self-absorption coupled with social networking and methods of spontaneous communication, individuals must be conscientious of their reputations on a day-to-day basis, and businesses must be responsive to any crisis which may have an impact on how they’re viewed in the eyes of clients and the court of public opinion. A well-developed sense of emotional and social intelligence is necessary to stay above the fray and maintain an aura of professional presence.

The internet is technology’s way of ensuring that events do not go un-noticed – and are never forgotten. A desire for personal glory and infamy can sideline a career with a click of the mouse. This session will guide participants through numerous, real-world examples of the best laid plans and intentions gone wrong and promote the importance of personal branding, ethics, integrity, responsibility and building solid, communicative relationships and respect that stand the test of time.